Archived Why SERVPRO Blog Posts
Understanding the Process
11/8/2021 (Permalink)
Our technicians will help you understand the restoration process.
Communication the most critical component of any successful team. At SERVPRO of Dearborn & Dearborn Heights SE we are always working to optimize our communication. Whether it is with our customers, insurance carriers, outside vendors or within our own team, we know that clear and consistent communication is essential to completing a job quickly and accurately.
Our franchise policy is to communicate with our customers and partners involved in any project as frequently as required. Some job practically run themselves, while others require more involvement. Our technicians in the field, project managers, and office staff all work to keep clear communication flowing between each team and relayed to our clients in a timely manner. We encourage our property owners to reach out to us when every the need help understand the complexities of disaster restoration.
Happy Halloween
11/3/2021 (Permalink)
Batman and Robin in their Bat Cave at the S.O.D.A. neighborhood association's Penn-Vasser Track or Treat 2021.
Halloween is always a spooky good time in Dearborn. After a year off for the pandemic, this year the great Track or Treat tradition happily returned to the Penn-Vasser Park in the Southeast Outer Drive Association neighborhood. Our marketing team went all out to create a Bat Cave kids could actually walk through to get their treats. Hundreds of neighborhood kids visited us to collect candy, toys and other goodies from our very own Batman. Our franchise owner's grandson even made a brief appearance as Robin.
Our commitment to Dearborn and Dearborn Heights runs deep. The communities we serve are home to our staff. We take great pride in not only providing our professional services, but being active in the fun events of the city too.
Elbert Taylor Award
11/3/2021 (Permalink)
Dearborn Goodfellows Elbert Taylor Award for Outstanding Community Service
SERVPRO of Dearborn and Dearborn Heights Southeast has been active with the Dearborn Goodfellows, a charity dedicated to providing Christmas to area children, for several years.
This summer we humbly received the Elbert Taylor Award for our outstanding community service during the pandemic. We developed and executed a cleaning and sanitizing system to keep the group's many volunteers safe while they worked in the charity's collection, packing and distribution centers.
Dearborn Goodfellow's Executive Director, Larry Johnson, said "SERVPRO has long been a great partner with us. But they really went above and beyond to keep our people safe during the pandemic."
We are very proud to have helped this beloved organization complete their mission despite the difficulties we all faced in 2020.
Small Business of the Year
10/12/2021 (Permalink)
We received this beautiful award from the Dearborn Area Chamber of Commerce.
SERVPRO of Dearborn and Dearborn Heights Southeast recently received the Small Business of the Year award from the Dearborn Area Chamber of Commerce. The award recognized the work we did during the 2020 Covid crisis. We are honored to have both our professional work and charitable efforts recognized by our peers.
Last year disinfecting and sanitizing were needed more than ever. We disinfected an unprecedented number of facilities, as well as responding to a huge increase in house fires. Despite the increased workload, our team found new ways to meet the community’s changing social needs including helping with PPE drive to collect much needed materials for front line workers and distributing lunches to https://dearbornschools.org students. Franchise owner, Maureen Winfree, partnered with https://www.zamaninternational.org for a hugely successive coat drive.
Our commitment to our city is deep. We are honored to be recognized by our community.
No Butter But Lots of Ice Cream
8/5/2020 (Permalink)
We swapped our annual butter donation for ice cream!
We are very proud to be active members of the Dearborn community. Our franchise owner sits on the Board of Directors of both the Dearborn Area Chamber of Commerce and the Dearborn Goodfellows, an organization dedicating to providing Christmas to area families. We are also committed to helping the Dearborn Firefighters Burn Drive with their efforts assisting people impacted by fire.
For 10 consecutive years, SERVPRO of Dearborn & Dearborn Heights SE has made an annual donation of 100 pounds of butter to the Dearborn Firefighters Burn Drive Corn Roast at the city’s Homecoming Festival. The Covid-19 pandemic has prevented this year’s celebration, but we wanted to continue our tradition of donating to the people who work so hard for our community. We delivered ice cream to the crew working on the steamy Michigan day that should have been the kick off Homecoming 2020. We will be back with the butter next year!
Specialized Trained Technicians
7/21/2020 (Permalink)
Our technicians are specialized trained in the most advice mitigation and cleanup techniques.
According to the restoration industry’s credentialing body, Institute of Inspection Cleaning and Restoration Certification (IICRC), there are several reasons to choose a professional over doing it yourself. Below are a few reasons:
- The process of fire and water restoration is very involved and potentially dangerous.
- Properly trained technicians can help prevent further damage.
- Specialized processes and equipment are required for restoration and vary based the unique circumstances of the property and incident.
- For fire damage, unique cleaning products and techniques are needed to remove ash and soot.
- The quick remediation of the problem is important for more than repairs, it is also a health consideration.
- Choose a company for fire and water restoration with the appropriate licenses and proof that they have the proper insurance.
- Whether at a commercial or residential location, technicians with experience and certification should perform the damage recovery.
SERVPRO of Dearborn and Dearborn Heights Southeast has a team of specially trained and IICRC credentialed professionals. Our crew members undergo rigorous training to earn accreditation and participate in continuing education to stay abreast of the changing technologies in our industry.
Biohazard Sanitizing
7/3/2020 (Permalink)
Every piece of equipment is clean and sanitized when it comes back from a job site. Our trucks are also sanitized daily.
The professionals at SERVPRO of Dearborn offer cleaning services including biohazard contaminants. We are Here to Help® Get Your Business Back to Normal with specialized training and products. SERVPRO is being called on by numerous Dearborn businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize properties.
Our practices are in accordance with CDC and Wayne County guidelines. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.
After every job, our equipment is cleaned, disinfected and sanitized before being used at another job site. Our staff takes all recommended precautions so ensure only clean equipment enters your facility.
About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, storm and biohazard damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457
Pets Are Family Too!
7/3/2020 (Permalink)
Frankie can often be found in our office begging for treats.
A fire emergency can take place at any time in your Dearborn area home. Be sure to include your animals when planning and practicing your family’s escape plan.
An important part of the plan is noticing where your pets usually spend their time and, more importantly, where they hide when frightened as fires can be especially scary for pets. You can be better prepared to get your pets out by having a checklist of areas you can look. This information should also be shared with the firefighters at the scene.
By keeping their collars and leashes handy, you can more easily guide them out of the house. It can be easier for the fire department to get them out if they are wearing collars. It is a good idea to hang leashes by the door on your evacuate route.
About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, storm and biohazard damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457
Committed to our Neighbors
9/6/2019 (Permalink)
Frankie the SERVPRO dog is a proud sponsor of Dearborn's Dog Park and is the star of the park's banner!
SERVPRO is recognized as a nationwide leader in disaster restoration services. An important factor in its national success is each franchise is locally owned and operated. SERVPRO of Dearborn/Dearborn Heights SE is fully committed to serving our area. We take great pride in being involved in our community and its events, as well has having excellent working relationships with our first responders. Our crews enjoy helping other area business owners when needed. Serving our neighbors keeps our entire team invested in each project.
About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights Southeast provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire, smoke, water and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457
Deodorization Experience
7/5/2019 (Permalink)
Let us help get your home smelling clean again
One of the most common questions we get from residents of the metro Detroit area is how to get rid of smells. SERVPRO of Dearborn & Dearborn Heights Southeast has been asked to address a lot of smelly situations including these actual scenarios we have resolved:
- Lingering smoke smell after a fire
- An injured bird took up residence in an office
- Smells left from flooded basements
- Overflowing toilet leaves residual odor
- Skunk sprayed dog roamed house leaving its smell everywhere
- Dead animal found in the ceiling of a partially constructed building
- Odor remaining after a bio hazard accident
Every situation is unique so we first must inspect your specific case to determine the best method of deodorization. The most common methods are placing an ozone or hydroxyl generator in the affected area, and/or using SERVPRO proprietary cleaning and deodorizing products.
About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights Southeast provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away. 313-359-3457
Bio-hazard Specialists
6/11/2019 (Permalink)
Always call the pros for bio-hazard cleanup
Bio-hazard cleanup is an exacting and very serious job. SERVPRO of Dearborn & Dearborn Heights Southeast provides full service disaster cleanup including bio-hazard cleaning. Our certified technicians handle all aspects of this specialized service including cleaning, sanitizing, and disposal of affected materials.
Our pros have more than 10 years of experience providing property owners reliable cleanup services for all types of disasters. We understand bio-hazard incidents are sometimes sensitive situations. Regardless of the circumstances, we take special care to be discrete and compassionate. Because our 24/7 services are always at the ready for any cleanup, the chances of secondary damage are reduced. Our team will help you navigate through your insurance claim too.
About SERVPRO of Dearborn/Dearborn Heights Southeast
SERVPRO® of Dearborn/Dearborn Heights Southeast provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is always just a phone call away.313-359-3457
SERVPRO's Unique Restoration Process
6/11/2019 (Permalink)
SERVPRO of Dearborn & Dearborn Heights Southeast can get you back to enjoying your home!
A fire at your home is devastating. A property owner who has experienced a fire will wonder how to clean up their building and how to salvage their possessions. The team at SERVPRO Dearborn & Dearborn Heights Southeast specializes in restoring both buildings and contents. From first contact to completion of restoration, our unique process helps ease some of your burden after a disaster.
Here are the steps of the process:
STEP 1: Emergency contact – you can reach us 24/7
STEP 2: Immediate Board-up and Roof Tarp – securing doors and windows, tarping roof
STEP 3: Inspection and Assessment – determine work needed
STEP 4: Water Removal and Drying – extracting standing water and dehumidification
STEP 5: Removal of Smoke and Soot Damage – an exhaustive and detailed cleaning of everything
STEP 6: Restoration – restoring your home to its preloss condition.
STEP 7: Enjoy your home again!
Small Fires Can Be a Big Deal
5/29/2019 (Permalink)
An example of a vented roof. Image courtesy of Double Deuce Fire Images.
Even a small fire in your home can do a lot of damage. Luckily, locally owned and operated SERVPRO of Dearborn/Dearborn Heights SE offers a complete range of services to mitigate any fire disaster in your home regardless of how large or small it is.
To completely and properly extinguish a fire, the fire department may do a fair amount of damage your home. A tremendous amount of water is used to extinguish a fire – even a “small” fire. The volume and force of the water flow coupled with the length of time to drain and dry the area can damage many parts of the house, even those not directly affected by the fire. Fighting fires also results in some degree of structural damage. During a fire, there is little to no visibility in the house. By “venting” (cutting a hole) in the roof, firefighters are able to help remove the smoke, thereby improving their access and ability to see. Once the fire is out, firefighters may open walls, pull out cabinets or do other structural damage during “overhaul” which is methodically confirming there are no lingering embers in unseen places as those may rekindle causing more damage.
Whatever type of disaster strikes your home SERVPRO of Dearborn/Dearborn Heights SE is here to help. We provide complete board up and securing services as well as clean up services after any type of disaster in the greater Detroit area.
About SERVPRO of Dearborn/Dearborn Heights SE
SERVPRO® of Dearborn/Dearborn Heights SE provides 24-hour disaster mitigation service. We specialize in the restoration of homes and businesses suffering losses from fire and smoke, water, flood, wind, and storm damage. Our locally owned and operated 24/7 response team is just a phone call away. 313-359-3457
Why SERVPRO of Dearborn/Dearborn Heights SE Should Handle Your Next Loss
5/16/2019 (Permalink)
Our main office is located on Van Born Road in South Dearborn Heights.
A quick response to a disaster helps mitigate the overall impact of the incident. That is why having a locally owned and operated disaster restoration company at the ready is important to property owners and managers. If you are unsure how to select the best, here is our case for why your choice should be SERVPRO of Dearborn/Dearborn Heights SE.
24/7 Emergency Services
Disasters can happen any time, therefore, it is critically important to have a response team available at any time—including after hours and holidays. SERVPRO of Dearborn/Dearborn Heights SE offers around-the-clock emergency services. We will respond to your crisis regardless of the time of day or day of week.
Large Loss Capabilities
One thing that separates SERVPRO from other area restoration businesses is our statewide Large Loss network. This network gives us the manpower, equipment, and the capacity to respond to any size large-scale disasters. With access to more than 1,000 full time industry professional, a vast catalog of machinery, and mobile command units, SERVPRO of Dearborn/Dearborn Heights SE can handle any size loss.
Years Of Service
We have served Dearborn, Dearborn Heights, Melvindale and the surrounding area for more than 10 years. During that time, we’ve worked with countless homeowners and commercial property managers to restore their properties after many types of disaster.
Invested In The Community
The team at SERVPRO of Dearborn/Dearborn Heights SE is deeply rooted in this community. Our key employees all live in the area. We are committed to providing outstanding service to our neighbors. We actively support several local nonprofits such as Dearborn and Dearborn Heights Goodfellows, Dearborn Firefighters Burn Drive, and Dearborn Police Officers Charities. Our marketing team is active with the Dearborn Area Chamber of Commerce, serving on many of their planning committees.
If you are a residential or commercial property owner and/or manager in the Dearborn area, we are here to help you!
24/7 Emergency Service